This role includes the management and maintenance of primary and secondary datacenters and works to handle issues from both the end users and from internal IT requests. This position reports to the Director of IT Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Identify any problems in the system, anticipate potential issues and repair systems and software when necessary
- As an escalation point for other teams, resolve issues, fulfill requests that come in through the helpdesk ticketing system
- Monitors and ensures that systems are running optimally
- Setting up new users and giving them access to the intranet
- Managing and maintaining the file servers
- Operating the firewall for the organization
- Monitoring the internet connection for security risks
- Employing the latest security protocols
- Monitoring the local area network (LAN) for threats or errors
