- Provides maintenance and support of current and future enterprise software applications
- Performs or works with software vendors to install upgrades, new versions, or new features to enterprise software applications
- Works with departments to analyze needs, and then strategically plan for enhancements, upgrades, replacements, purchases, and/or additional tools to improve the service that the IT Applications team provides
- Leverages a software development lifecycle approach for software projects by planning, managing and executing projects using project management best practices
- Works with departments to ensure continued and expanded use of the enterprise software applications, including implementation and coordination of training
- Implements new tools and writes new routines to assist the IT Applications team with monitoring and troubleshooting applications and data issues.
- Monitors event logs, audit tools, system messages and alerts to correctly respond and correct problems or issues
- Manages setup, configuration, and overall operation of enterprise software applications
- Defines and assists in the development of reports needed for users of the enterprise software applications
- Tests all implemented updated and corrections, and assists in the testing of the total program, documenting, in standardized terminology, all procedures used
- Develops integrations between software applications to allow for the synchronization of data to allow business processes of the organization to function appropriately
- Monitors, completes and closes assigned helpdesk tickets
- Leverages technical, business, and financial acumen to interact and communicate effectively with a variety of groups and individuals including IT, Personnel, Advancement, Finance, department heads, software vendors, etc.
- Participates in team meetings as required
- Stays up to date with best practices
- Participates in training and staff development activities
- Maintains confidentiality of highly sensitive information
- Performs other related duties required by the IT Applications Director
