Location: Home Office, Sanford, FL

Purpose: The IT Project Manager coordinates with the IT Leadership team to plan, prioritize, and coordinate IT projects that will meet the needs of the IT Division. The Project Manager works closely with IT staff, other Ethnos360 staff, and vendors to bring projects from start to completion. The IT Project Manager works with the Director of IT and the IT Leadership Team to develop strategies and procedures to execute IT projects. This Project Manager ensures the efficient execution of projects in the IT division, both at the enterprise and department level. This Project Manager plays an important role in supporting Ethnos360’s goal of planting mature churches among least-reached people groups around the world by ensuring that Ethnos360 members can minister effectively, unhindered by technical issues.

Responsibilities:

• Assists the IT Leadership Team in developing both short-term and long-term strategies related to the Information Technology Division’s use of project management
• Provides resource allocation guidance to the IT Leadership Team as they prioritize projects for Ethnos360 IT
• Serves as a project manager for major enterprise projects that Ethnos360 IT is completing
• Works with department and center directors to plan and execute projects under their purview
• Works to establish and enforce organizational standards related to task and project management
• Works with project teams to ensure that tasks are being completed on schedule
• Escalates roadblocks and staff performance issues to IT Directors, when needed
• Facilitates regular project planning and status meetings for assigned projects
• Works to promote a culture of teamwork, cooperation, enthusiasm, and customer service among IT Team members
• Engages with vendor representatives to create and coordinate appropriate time expectations for project tasks
• Regularly meets with the Director of IT to report on the efficiency of IT project management and to provide updates on specific project statuses
• Facilitates any necessary training for staff related to task management and project completion
• Participates in team meetings
• Stays current with project management best practices by attending classes, reading publications, joining professional peer groups, etc.
• Participates in training and staff development activities 
• Maintains confidentiality of highly sensitive information (which may include financial and/or personnel related information)
• Performs other related duties as is required by the supervisor

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience: • Must have a degree in Computer Science, Business Management or a related Information Technology field, A+ certification, or equivalent work experience Technical Qualifications: • Agile/Scrum project management • 2+ years of experience working in information technology, supervising technology teams, and overseeing large information technology projects • Experience in office administration, including vendor and contract management operations

Purpose: The Helpdesk Support Technician provides hardware and software support for Ethnos360 members in the USA and worldwide. The Helpdesk Support Technician also invests time each day on projects that advance the IT needs of Ethnos360. The Helpdesk Support Technician plays an important role in supporting Ethnos360’s goal of planting mature churches among least reached people groups around the world by ensuring that Ethnos360 members are able to minister effectively, unhindered by technical issues.

Responsibilities:

• Responds to assigned tickets and tasks in a timely manner
• Elevates help desk tickets to senior support technicians and IT specialists when appropriate
• Keeps current with best practices relating to customer care and user support
• Updates or creates existing instructional documentation as needed
• Maintains an understanding of Windows 11, Office 365, and Microsoft applications
• Maintains an understanding of Windows accounts and Outlook profiles.
• Maintains an understanding of Remote Monitoring and Management software used by the team (such as NinjaOne, Quick Assist, and Microsoft Teams) for end-user remote support
• Keeps current with existing Help Desk articles, solutions, and canned responses and use when appropriate
• Participates in meetings
• Participates in training and staff development activities
• Performs other related duties required by the supervisor

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience: • Must have a high school diploma or GED • Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience

Purpose: The Cybersecurity Analyst works in partnership with the Cybersecurity and Compliance Officer in responding to security and compliance related issues and inquiries. This role is to monitor, detect, and investigate security incidents as directed by the Cybersecurity and Compliance Officer. This role contributes to the proper function of Ethnos360 as it assists the local church in planting mature churches among least reached people groups.

Responsibilities:

• Actively monitors network, systems, and applications for unusual or suspicious activities
• Reviews, investigates, and responds to security alerts generated by security tools used by Ethnos360
• Analyzes logs from various IT Infrastructure and IT Application resources to detect potential security incidents or anomalies
• Monitors network traffic for signs of unauthorized access, malware, or other threats
• Identifies and classifies security incidents based on severity and potential impact
• Executes predefined containment strategies to minimize damage during a security incident
• Escalates more severe incidents for root cause analysis to understand attack vector, tactics, and objectives of an incident
• Assists in removal of malware or other threats from infected systems and in restoring normal operations
• Stays updated on latest cybersecurity threats and attack trends
• Works with the IT Division to prioritize mitigation of identified vulnerabilities
• Helps to enforce Ethnos360 cybersecurity policies and ensures compliance with approved frameworks
• Assists in planned internal or external audits to ensure security controls are being well maintained
• Participates in team meetings as required
• Stays up to date with best practices
• Participates in training and staff development activities
• Maintains confidentiality of highly sensitive information
• Performs other duties as assigned by the Cybersecurity and Compliance Officer

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience: • Must have a high school diploma or GED • Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience

Purpose: This ministry role is responsible for leading the maintenance and support of all Ethnos360 on-premises systems and infrastructure in collaboration with Infrastructure team members. This includes managing and maintaining the Home Office datacenter and handling issues escalated through help desk requests. The individual in this ministry role will assist in creating and implementing policies and procedures consistent with Ethnos360 goals, industry best practices, and other regulatory requirements. This ministry contributes to the proper function of Ethnos360 as we assist the local church in planting mature churches among least reached people groups.

Responsibilities:

• Configures, maintains, supports, and troubleshoots system upgrades and integrations on Windows servers 2012 R2, 2016, 2022. Technologies may include Exchange 2013 Hybrid, Active Directory (on Prem), DNS, DHCP, Cisco Umbrella, EMC SAN, SQL Server, ManageEngine OpManager 

• Administers, monitors, and maintains end user accounts, permissions, access rights, and storage in accordance with best practices in security, privacy, and regulatory compliance 

• Routinely performs and tests system backups and restores using Synology Active Backup for Business (ABB) 

• Anticipates, identifies, troubleshoots, and resolves hardware and software problems on servers and EMC SAN 

• Provides a timely response to Ethnos360 customer escalations for server issues 

• Performs file system configuration, administration, monitoring and maintenance  

• Deploys or installs patches and updates to the operating systems as well as the firmware on the datacenter infrastructure including UPSs, servers, and Cisco UCS chassis 

• Maintains documentation and provides system support for IT issues related to identified systems 

• Manages, maintains, and troubleshoots the on-prem Hyper-V Cluster Server on UCS chassis 

• Manages remote access to the Home Office network as well as VPN connected remote sites 

• Manages SSL/TLS certificates for on-prem services 

• Monitors EOL/EOS hardware and communicates with the IT Infrastructure Director regarding upcoming replacement needs 

• Manages WSUS for Windows updates to desktops and servers 

• Assists Infrastructure team members in deploying Windows updates as needed 

• Manages the Home Office Print Server 

• Manages and recommends hardware support contracts for datacenter equipment 

• Works with the Networking group to manage Citrix ADC’s, including security updates and patches 

• Manages and maintains the overall identity and access management for on-prem systems 

• Manages Entra AD Connect synchronization for existing Exchange hybrid environment 

• Monitors the internet connection for security risks 

• Monitors current cybersecurity threats and take necessary actions to protect on-prem systems 

• Employs the latest security protocols, managing access using RBAC and least privilege principles 

• Serves as the Cisco Umbrella Administrator which includes auditing the website and policy, managing the whitelist, and responding to service desk tickets 

• Participates in team meetings as required 

• Stays up to date with best practices  

• Participates in training and staff development activities 

• Maintains confidentiality of highly sensitive information 

• Performs other related duties required by the supervisor  

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience: • Must have a high school diploma or GED • Must have a degree in Computer Science or a related Information Technology field, • A+ certification, or equivalent work experience

Location: Home Office, Sanford, FL

Purpose: This role is responsible for the installation, configuration, and ongoing maintenance of network information systems. This may include the research, coordination, configuration, testing, and documenting components for data, wireless, video, and voice networks that are used across Ethnos360 US locations. This role contributes to the proper function of Ethnos360 as it assists the local church in planting mature churches among least reached people groups.

Responsibilities:

• Responsible for management/maintenance/support and monitoring of the organization’s networking infrastructure and systems (LAN, WAN communications, switches, routers, firewalls, VPN, wireless systems, etc.)
• Troubleshoots technology related problems that may include carrier issues, routing and switching issues, datacenter performance, packet loss, latency issues, system connectivity and hardware failures
• Evaluates, designs and implements new networking configuration to meet business objectives as required.
• Follows standard administrative processes, and procedures for supporting production environments
• Leads network disaster recovery initiatives as required
• Assures that network security best practices are implemented and maintained to ensure business security and systems continuity by working closely with the IT Operations team to implement proper hardware, software, configurations as required.
• Performs software and hardware upgrades/patches on firewalls, network switches
• Works with 3^rd party vendors on projects
• Troubleshooting, resolving, and communicating networking issues to other employees and management
• Maintains current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
• Participates in team meetings as required 
• Stays up to date with best practices  
• Participates in training and staff development activities 
• Maintains confidentiality of highly sensitive information 
• Performs other related duties required by the supervisor  

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience: • Must have a degree in Computer Science, Computer Engineering, or a related Information Technology field, A+ certification, or equivalent work experience Technical Qualifications: • VMware Certified Professional (Preferred) • (CCIE) Cisco Certified Internetwork Expert (Preferred) • (CCNA) Cisco Certified Network Associate (Preferred) • (CCNP) Cisco Certified Network Professional (Preferred) • COMPTIA Network+ (Preferred) • COMPTIA Security+ (Preferred) • (CWNA) Certified Wireless Network Administrator (Preferred) • 3-6 years of networking experience (Preferred)

Location: Ethnos360 Aviation Home Office, McNeal AZ

Purpose: The Aviation IT Director manages and maintains the IT resources at Ethnos360 Aviation. This role ensures that Ethnos360 Aviation is able to accomplish its purpose of advancing the spread of the Gospel through aviation to see a thriving church for every people.

Responsibilities:

It is the responsibility of the individual in this role to coordinate with the IT Division Function groups to fulfill the following IT functions at their center: Backup & Recovery, Cloud Services, Communication Tools, Endpoint Management, Help Desk, Identity Management, Networking, and Server & Data Center. They are also responsible for overseeing the administrative functions of Finance, Leadership, Project Management, and User Training at Ethnos360 Aviation.  

Responsibilities will be explained in fuller detail upon inquiry.

Requirements

• Other Requirements
  • Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience • 2+ years of experience working in IT infrastructure, supervising technology teams, and overseeing information technology projects • Experience in office administration, including vendor and contract management operations • Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements • Ability to take initiative and solve problems • Willing to contribute ideas to assist in process improvement and be an approachable team player Additional qualifications explained upon inquiry.

Location: City

Purpose: Computers are vital tools for missionaries. You can be a vital part of the missionary team using your skills as a network and systems administrator. Ethnos360 exists to assist the local church in planting mature churches among least reached people groups.

Responsibilities:

• Maintaining our office network, consisting of a number of Win 10/11 workstations.
• Maintaining wireless equipment, network router and modem.
• Performing hardware and system upgrades, locally and remotely.
• Maintaining network availability in remote locations.
• Maintain our office phone system.
• Maintain our network printers, and help as needed with daily operations.
• Assisting with communication issues, such as Internet satellite services as well as cellular data connections, cellular phone issues, etc.
• Assisting, as needed, in maintenance of computer/Internet problems of regional centers.
• Providing end user technical support in Windows and Mac MS Office as needed.
• Troubleshooting software, hardware and network issues on workstations and notebooks.

Requirements

• Other Requirements
  Honesty and integrity are an absolute must. Personal character is more important than computer skills.

Purpose: To provide software support to church planting teams. The purpose of Ethnos360 is to assist the local church to plant mature churches among least reached people groups.

Responsibilities: Installation and management of software.  Also, providing consultation when operational issues arise.

Requirements

• Education Requirement
  Job Specific Training
• Other Requirements
  Knowledgeable in such programs as Paratext, Translator's Workplace, CLAware, the literacy program, and other programs that are essential to the church planting efforts.

Location: City

Purpose: The purpose of Ethnos360 is to assist the local church in planting mature churches among least reached people groups.

Responsibilities: Seeking to meet the computer needs of the field office and church planters in West Africa through personal expertise and through discipleship equipping someone from a local church or community).

Requirements

• Education Requirement
  Ethnos Training

Location: Home Office, Sanford, FL

Purpose: This role provides for the development and support of Ethnos360 enterprise systems. This role serves to develop solutions that the organization needs either through applications/services that Ethnos360 has provided by vendors or through homegrown solution development. Ethnos360 exists to assist the local church in planting mature churches among least reached people groups.

Responsibilities:

• Provides maintenance and support of current and future enterprise software applications 
• Performs or works with software vendors to install upgrades, new versions, or new features to enterprise software applications 
• Works with departments to analyze needs, and then strategically plan for enhancements, upgrades, replacements, purchases, and/or additional tools to improve the service that the IT Applications team provides
• Leverages a software development lifecycle approach for software projects by planning, managing and executing projects using project management best practices 
• Works with departments to ensure continued and expanded use of the enterprise software applications, including implementation and coordination of training 
• Implements new tools and writes new routines to assist the IT Applications team with monitoring and troubleshooting applications and data issues.
• Monitors event logs, audit tools, system messages and alerts to correctly respond and correct problems or issues 
• Manages setup, configuration, and overall operation of enterprise software applications 
• Defines and assists in the development of reports needed for users of the enterprise software applications
• Tests all implemented updated and corrections, and assists in the testing of the total program, documenting, in standardized terminology, all procedures used
• Develops integrations between software applications to allow for the synchronization of data to allow business processes of the organization to function appropriately
• Monitors, completes and closes assigned helpdesk tickets
• Leverages technical, business, and financial acumen to interact and communicate effectively with a variety of groups and individuals including IT, Personnel, Advancement, Finance, department heads, software vendors, etc. 
• Participates in team meetings as required
• Stays up to date with best practices
• Participates in training and staff development activities
• Maintains confidentiality of highly sensitive information
• Performs other related duties required by the IT Applications Director

Requirements

• Other Requirements
  • Must have a degree in Computer Science, Computer Engineering, or an Information Technology related field, A+ certification, or equivalent work experience Preferred Qualification/Certifications:• JSON • XML and XML Schema • JavaScript • Python • PowerShell • HTML and CSS • C (C++, C#) • Microsoft Power Platform (a plus) • Project Management Professional (PMP) • SCRUM Certification

Location: Home Office, Sanford, FL

Purpose: This role is responsible for working with both business users and with the IT department to define system requirements, configure, and provide continuing support of Ethnos360 enterprise applications. Ethnos360 exists to assist the local church in planting mature churches among least reached people groups.

Responsibilities:

It is the responsibility of the individual in this role to provide services outlined in this job description. This role reports to the Director of Information Systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Services as a system administrator for one or more application environments leveraged by distributed users.
• Overseas administrative functions including user maintenance, modification of features and functionality, generation of reports and dashboards, creation of new fields and other routine tasks.
• Works to provide for automations of tasks within the applications.
• Manages projects for the enterprise applications between the end-user team and the IT team.
• Responsible for ensuring the performance and reliability of installed enterprise applications.
• Monitors and maintains performance metrics for system features, recommends, and takes corrective/preventive actions
• Performs configuration, change management and testing activities as required.
• Consults users on technology changes that will impact work processes.
• Responsibility to define ongoing user requirements for enterprise applications.
• Establish, document and manage security access, profiles, licenses and procedures for enterprise software applications. Create and assign new users to required security groups and provide/setup additional security permissions and groups as needed. Disable and remove security access and groups for individuals who should no longer access specific information in the software applications. 

Requirements

• Other Requirements
  It is preferred that the qualified applicant have a Bachelor's degree in Computer Science, or related Information technology field. Must have strong written and verbal communication skills that enable collaboration between It and business user teams. Must be familiar with Microsoft applications. Must be proficient in creating clear and concise requirements for communication and development of enterprise applications.

Location: Home Office, Sanford, FL

Purpose: This role provides for the maintenance and ongoing development of Ethnos360's Enterprise database structures. Ethnos360 exists to assist the local church in planting churches among least reached people groups.

Responsibilities:

The Database Engineer role is responsible for implementing both data extraction procedures from source systems as well as physical data structures within the information systems team environment. The Database Engineer role is responsible for implementing Business Intelligence data structures to support the organization’s BI efforts. The individual serving in this role works closely with other Information System and IT Operations staff and reports to the Director of Information Systems or designee. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Implements data solutions to include prototyping proof of concepts.
• Implements agreed upon standards and test plans, writing, testing, and debugging modularized code, and implementing a solution that follows efficient design techniques.
• Creates requested queries on data sets. 
• Creates stored procedures, functions and triggers as needed. 
• Creates OLTP/relational tables and views for transaction-oriented applications. 
• Loads and maintains fact tables as needed. 
• Loads and maintains aggregate tables as needed. 
• Loads and maintains dimension tables as needed. 
• Develops Views/Data Marts for information to be made available to external applications that request it. 
• Implements security rules/standards. 
• Responsible to work with the Enterprise Application Data Architect to ensure that database design meets the needs of the organization. 
• Responsible for outlining the Extract, Transform, Load (ETL) procedures to be built for Ethnos360 data hub.
• Optimizes database code by analyzing query execution plans. 
• Implements business rules and/or exception reporting. 
• Implements data models for report consumption.
• Assists with other duties as the Director of Information Systems and Enterprise Application Data Architect assigns them. 

Requirements

• Other Requirements
  Bachelor's degree in Computer Science, Mathematics or other information Technology related field of study, plus 1-3 years of experience, or an equivalent combination of education training and/or experience. Experience with major enterprise database programs such as Microsoft SQL Server is essential. Experience with ETL tools such as Microsoft SSIS or Power Automate is preferred. Experience with database system applications, stored procedures and data warehousing concepts is preferred.