This role serves to develop solutions that the organization needs either through applications/services that Ethnos360 has provided by vendors or through homegrown solution development. This role reports to the Director of Information Systems or designee. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide maintenance and support of current and future enterprise software applications 
  • Performs or works with software vendors to install upgrades, new versions, or new features to enterprise software applications 
  • Works with departments to analyze needs, and then strategically plan for enhancements, upgrades, replacements, purchases, and/or additional tools to improve the service that the Information Systems team provides 
  • Leverages a software development lifecycle approach for software projects by planning, managing and executing projects using project management best practices 
  • Works with departments to ensure continued and expanded use of the enterprise software applications, including implementation and coordination of training 
  • Develop and implement new procedures to enhance system maintenance and troubleshooting for the IT department
  • Monitor event logs, audit tools, system messages and alerts to correctly respond and correct problems or issues 
  • Manage setup, configuration, and overall operation of enterprise software applications 
  • Define and assist in the development of reports needed for users of the enterprise software applications
  • Test all implemented updated and corrections, and assists in the testing of the total program, documenting, in standardized terminology, all procedures used.
  • Develops integrations between software applications to allow for the synchronization of data to allow business processes of the organization to function appropriately
  • Monitor, complete and close helpdesk tickets assigned to you 
  • Leverage technical, business, and financial acumen to interact and communicate effectively with a variety of groups and individuals including IT, Personnel, Advancement, Finance, department heads, software vendors, etc.