Location: Home Office, Sanford, FL

Purpose: The IT Project Manager coordinates with the IT Leadership team to plan, prioritize, and coordinate IT projects that will meet the needs of the IT Division. The Project Manager works closely with IT staff, other Ethnos360 staff, and vendors to bring projects from start to completion. The IT Project Manager works with the Director of IT and the IT Leadership Team to develop strategies and procedures to execute IT projects. This Project Manager ensures the efficient execution of projects in the IT division, both at the enterprise and department level. This Project Manager plays an important role in supporting Ethnos360’s goal of planting mature churches among least-reached people groups around the world by ensuring that Ethnos360 members can minister effectively, unhindered by technical issues.

Responsibilities:

• Assists the IT Leadership Team in developing both short-term and long-term strategies related to the Information Technology Division’s use of project management
• Provides resource allocation guidance to the IT Leadership Team as they prioritize projects for Ethnos360 IT
• Serves as a project manager for major enterprise projects that Ethnos360 IT is completing
• Works with department and center directors to plan and execute projects under their purview
• Works to establish and enforce organizational standards related to task and project management
• Works with project teams to ensure that tasks are being completed on schedule
• Escalates roadblocks and staff performance issues to IT Directors, when needed
• Facilitates regular project planning and status meetings for assigned projects
• Works to promote a culture of teamwork, cooperation, enthusiasm, and customer service among IT Team members
• Engages with vendor representatives to create and coordinate appropriate time expectations for project tasks
• Regularly meets with the Director of IT to report on the efficiency of IT project management and to provide updates on specific project statuses
• Facilitates any necessary training for staff related to task management and project completion
• Participates in team meetings
• Stays current with project management best practices by attending classes, reading publications, joining professional peer groups, etc.
• Participates in training and staff development activities 
• Maintains confidentiality of highly sensitive information (which may include financial and/or personnel related information)
• Performs other related duties as is required by the supervisor

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience: • Must have a degree in Computer Science, Business Management or a related Information Technology field, A+ certification, or equivalent work experience Technical Qualifications: • Agile/Scrum project management • 2+ years of experience working in information technology, supervising technology teams, and overseeing large information technology projects • Experience in office administration, including vendor and contract management operations

Purpose: The Helpdesk Support Technician provides hardware and software support for Ethnos360 members in the USA and worldwide. The Helpdesk Support Technician also invests time each day on projects that advance the IT needs of Ethnos360. The Helpdesk Support Technician plays an important role in supporting Ethnos360’s goal of planting mature churches among least reached people groups around the world by ensuring that Ethnos360 members are able to minister effectively, unhindered by technical issues.

Responsibilities:

• Responds to assigned tickets and tasks in a timely manner
• Elevates help desk tickets to senior support technicians and IT specialists when appropriate
• Keeps current with best practices relating to customer care and user support
• Updates or creates existing instructional documentation as needed
• Maintains an understanding of Windows 11, Office 365, and Microsoft applications
• Maintains an understanding of Windows accounts and Outlook profiles.
• Maintains an understanding of Remote Monitoring and Management software used by the team (such as NinjaOne, Quick Assist, and Microsoft Teams) for end-user remote support
• Keeps current with existing Help Desk articles, solutions, and canned responses and use when appropriate
• Participates in meetings
• Participates in training and staff development activities
• Performs other related duties required by the supervisor

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience: • Must have a high school diploma or GED • Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience

Location: Home Office, Sanford, FL

Purpose: This role is responsible for the installation, configuration, and ongoing maintenance of network information systems. This may include the research, coordination, configuration, testing, and documenting components for data, wireless, video, and voice networks that are used across Ethnos360 US locations. This role contributes to the proper function of Ethnos360 as it assists the local church in planting mature churches among least reached people groups.

Responsibilities:

• Responsible for management/maintenance/support and monitoring of the organization’s networking infrastructure and systems (LAN, WAN communications, switches, routers, firewalls, VPN, wireless systems, etc.)
• Troubleshoots technology related problems that may include carrier issues, routing and switching issues, datacenter performance, packet loss, latency issues, system connectivity and hardware failures
• Evaluates, designs and implements new networking configuration to meet business objectives as required.
• Follows standard administrative processes, and procedures for supporting production environments
• Leads network disaster recovery initiatives as required
• Assures that network security best practices are implemented and maintained to ensure business security and systems continuity by working closely with the IT Operations team to implement proper hardware, software, configurations as required.
• Performs software and hardware upgrades/patches on firewalls, network switches
• Works with 3^rd party vendors on projects
• Troubleshooting, resolving, and communicating networking issues to other employees and management
• Maintains current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
• Participates in team meetings as required 
• Stays up to date with best practices  
• Participates in training and staff development activities 
• Maintains confidentiality of highly sensitive information 
• Performs other related duties required by the supervisor  

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience: • Must have a degree in Computer Science, Computer Engineering, or a related Information Technology field, A+ certification, or equivalent work experience Technical Qualifications: • VMware Certified Professional (Preferred) • (CCIE) Cisco Certified Internetwork Expert (Preferred) • (CCNA) Cisco Certified Network Associate (Preferred) • (CCNP) Cisco Certified Network Professional (Preferred) • COMPTIA Network+ (Preferred) • COMPTIA Security+ (Preferred) • (CWNA) Certified Wireless Network Administrator (Preferred) • 3-6 years of networking experience (Preferred)

Purpose: This ministry role is responsible for leading the maintenance and support of all Ethnos360 on-premises systems and infrastructure in collaboration with Infrastructure team members. This includes managing and maintaining the Home Office datacenter and handling issues escalated through help desk requests. The individual in this ministry role will assist in creating and implementing policies and procedures consistent with Ethnos360 goals, industry best practices, and other regulatory requirements. This ministry contributes to the proper function of Ethnos360 as we assist the local church in planting mature churches among least reached people groups.

Responsibilities:

• Configures, maintains, supports, and troubleshoots system upgrades and integrations on Windows servers 2012 R2, 2016, 2022. Technologies may include Exchange 2013 Hybrid, Active Directory (on Prem), DNS, DHCP, Cisco Umbrella, EMC SAN, SQL Server, ManageEngine OpManager 

• Administers, monitors, and maintains end user accounts, permissions, access rights, and storage in accordance with best practices in security, privacy, and regulatory compliance 

• Routinely performs and tests system backups and restores using Synology Active Backup for Business (ABB) 

• Anticipates, identifies, troubleshoots, and resolves hardware and software problems on servers and EMC SAN 

• Provides a timely response to Ethnos360 customer escalations for server issues 

• Performs file system configuration, administration, monitoring and maintenance  

• Deploys or installs patches and updates to the operating systems as well as the firmware on the datacenter infrastructure including UPSs, servers, and Cisco UCS chassis 

• Maintains documentation and provides system support for IT issues related to identified systems 

• Manages, maintains, and troubleshoots the on-prem Hyper-V Cluster Server on UCS chassis 

• Manages remote access to the Home Office network as well as VPN connected remote sites 

• Manages SSL/TLS certificates for on-prem services 

• Monitors EOL/EOS hardware and communicates with the IT Infrastructure Director regarding upcoming replacement needs 

• Manages WSUS for Windows updates to desktops and servers 

• Assists Infrastructure team members in deploying Windows updates as needed 

• Manages the Home Office Print Server 

• Manages and recommends hardware support contracts for datacenter equipment 

• Works with the Networking group to manage Citrix ADC’s, including security updates and patches 

• Manages and maintains the overall identity and access management for on-prem systems 

• Manages Entra AD Connect synchronization for existing Exchange hybrid environment 

• Monitors the internet connection for security risks 

• Monitors current cybersecurity threats and take necessary actions to protect on-prem systems 

• Employs the latest security protocols, managing access using RBAC and least privilege principles 

• Serves as the Cisco Umbrella Administrator which includes auditing the website and policy, managing the whitelist, and responding to service desk tickets 

• Participates in team meetings as required 

• Stays up to date with best practices  

• Participates in training and staff development activities 

• Maintains confidentiality of highly sensitive information 

• Performs other related duties required by the supervisor  

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience: • Must have a high school diploma or GED • Must have a degree in Computer Science or a related Information Technology field, • A+ certification, or equivalent work experience

Purpose: The Cybersecurity Analyst works in partnership with the Cybersecurity and Compliance Officer in responding to security and compliance related issues and inquiries. This role is to monitor, detect, and investigate security incidents as directed by the Cybersecurity and Compliance Officer. This role contributes to the proper function of Ethnos360 as it assists the local church in planting mature churches among least reached people groups.

Responsibilities:

• Actively monitors network, systems, and applications for unusual or suspicious activities
• Reviews, investigates, and responds to security alerts generated by security tools used by Ethnos360
• Analyzes logs from various IT Infrastructure and IT Application resources to detect potential security incidents or anomalies
• Monitors network traffic for signs of unauthorized access, malware, or other threats
• Identifies and classifies security incidents based on severity and potential impact
• Executes predefined containment strategies to minimize damage during a security incident
• Escalates more severe incidents for root cause analysis to understand attack vector, tactics, and objectives of an incident
• Assists in removal of malware or other threats from infected systems and in restoring normal operations
• Stays updated on latest cybersecurity threats and attack trends
• Works with the IT Division to prioritize mitigation of identified vulnerabilities
• Helps to enforce Ethnos360 cybersecurity policies and ensures compliance with approved frameworks
• Assists in planned internal or external audits to ensure security controls are being well maintained
• Participates in team meetings as required
• Stays up to date with best practices
• Participates in training and staff development activities
• Maintains confidentiality of highly sensitive information
• Performs other duties as assigned by the Cybersecurity and Compliance Officer

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience: • Must have a high school diploma or GED • Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience

Location: Ethnos360 Retirement Homes, Sanford, FL

Purpose: The purpose of this position is to maintain and repair the Air conditioning on facilities of The Homes of Ethnos360. The Homes exists to provide a nurturing and caring environment, attempting to meet both the physical and spiritual needs of its residents, with staff and facility capabilities.

Responsibilities: Understand AC theory well enough to maintain, troubleshoot, and repair AC units on Ethnos360 property. Supervise volunteer workers. As needed, assist in concrete work, preparation for severe weather, setting up for events, and helping residents with small personal projects. Other duties as assigned.

Requirements

• Other Requirements
  • Have a valid Florida driver’s license. • General knowledge of power tools, equipment, and machinery. • Be physically fit for hard, strenuous work in hot and humid weather. • Ability to work in a team and to be a self-starter. • Ability to learn and willingness to learn. • A growing relationship with Christ. • This position is open to career and associate members of Ethnos360.

Location: Homes of Ethnos360 Staff

Purpose: The purpose of this position is to maintain The Homes vehicles and other mechanical equipment. The Homes exists to provide a nurturing and caring environment, attempting to meet both the physical and spiritual needs of its residents, with staff and facility capabilities.

Responsibilities:

Maintain The Homes ministry vehicles and mechanical equipment. Assist with the operation of the above-mentioned equipment as schedule allows. Maintain The Homes air conditioning systems. Organize the garage. Maintain the tools, stock of supplies, and maintenance records. Other duties as assigned. 

Requirements

• Other Requirements
  • Have a valid Florida driver’s license. • Familiarity with gasoline and diesel engines. • General understanding of how machines work and engine electronics. • Ability to think through and diagnose a problem with possible outcomes and/or solutions. • Willingness and ability to obtain A/C and refrigerant certification. • Knowledge of and ability to use hand and power tools. • Be physically fit for hard, strenuous work in hot and humid weather. • Ability to work in a team and to be a self-starter. • A growing relationship with Christ. • This position is open to career and associate members of Ethnos360.

Location: Ethnos360 Aviation Home Office, McNeal AZ

Purpose: The Aviation IT Director manages and maintains the IT resources at Ethnos360 Aviation. This role ensures that Ethnos360 Aviation is able to accomplish its purpose of advancing the spread of the Gospel through aviation to see a thriving church for every people.

Responsibilities:

It is the responsibility of the individual in this role to coordinate with the IT Division Function groups to fulfill the following IT functions at their center: Backup & Recovery, Cloud Services, Communication Tools, Endpoint Management, Help Desk, Identity Management, Networking, and Server & Data Center. They are also responsible for overseeing the administrative functions of Finance, Leadership, Project Management, and User Training at Ethnos360 Aviation.  

Responsibilities will be explained in fuller detail upon inquiry.

Requirements

• Other Requirements
  • Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience • 2+ years of experience working in IT infrastructure, supervising technology teams, and overseeing information technology projects • Experience in office administration, including vendor and contract management operations • Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements • Ability to take initiative and solve problems • Willing to contribute ideas to assist in process improvement and be an approachable team player Additional qualifications explained upon inquiry.

Location: Support Center

Purpose: The purpose of NTM PNG is to assist the local church in the effort of planting churches among least reached people groups. Physical therapists play an important role on the church planting team by providing for the health care needs of missionaries locally and in remote locations. They also impact the local community by caring for the medical needs of many local citizen workers. As a physical therapist you will assist the medical staff and clinic in providing care to missionaries and local citizens by using physical therapy, hands-on treatment and modalities when necessary, as well as education of therapeutic exercises and proper body mechanics/ergonomics pertinent to their diagnosis. You may be asked to treat a wide assortment of diagnoses, ranging from orthopaedic to neurological and possibly pediatric patients with various developmental delays.

Responsibilities:

• Evaluate and treat various diagnoses
• Proper and accurate documentation
• Develop plan of care
• Timely reassessments
• Properly educate patients, provide home exercise programs when needed
• Deliver various modalities (Ultrasound, Electrical Stimulation, TENS, Therapeutic Massage, Hot/Cold Packs) when needed
• Utilize manual mobilization techniques when needed
• Effectively communicate with medical staff
• Based on experience, training and staffing levels; medical clinic personnel may be asked to cover other responsibilities within the clinic.

Requirements

• Other Requirements
  Degree: Bachelors, Masters, or Doctorate in Physical Therapy (from an accredited university) Competent physical therapy skills required, good computer skills including email (required), Word (useful), and Excel (useful)

Location: Numonohi Christian Academy, Highlands

Purpose: The purpose of NCA is to glorify God and to assist in the establishing and development of mature tribal churches throughout PNG by supporting parents in providing a Christ-centered education for their children.

Responsibilities: To teach math to secondary students.

Requirements

• Other Requirements
  Bachelor's Degree and Teacher Training.

Location: International School

Purpose: Educate the children of cross-cultural workers at Mountainview Christian School

Responsibilities: Teach and guide students in a structured, engaging, and disciplined environment.

Requirements

• Other Requirements
  - Agreement with Mountainview's Statement of Faith and a clear Christian testimony. - Bachelor's degree in a relevant teaching field. - Willingness to complete ACSI Philosophy of Education course. - ACSI certification (or eligibility). - Native English Speaker.

Location: International School

Purpose: Educate the children of cross-cultural workers at Mountainview Christian School

Responsibilities: Teach and guide students in a structured, engaging, and disciplined environment.

Requirements

• Other Requirements
  - Agreement with Mountainview's Statement of Faith and a clear Christian testimony. - Bachelor's degree in a relevant teaching field. - Willingness to complete ACSI Philosophy of Education course. - ACSI certification (or eligibility). - Native English Speaker